Release Notes September 2025

Popup Announcements

We can now display important announcements and messages right after you logged into the CGM PORTAL, for example, in case of release notes, changes in the portal, or a downtime.

Depending on the validity period of the announcement, the popup is displayed with every login until you marked it as read by activating the checkbox "Please don't show the message anymore" at the bottom.

Furthermore, the system will display only one announcement at a time. That means, in case of multiple announcements, the next pop-up will be displayed only if you marked the first popup as read.

See also article >> Announcements.

Improved Onboarding Process – Super Admin Role

The process of onboarding customers in the CGM PORTAL has been enhanced with the functionality for users to promote themselves to Admin.

The Super Admin role can be requested via the "Promote Myself To Admin" button on the Contacts tab of the MYORG menu.

This button is only available if no Super Admin role has been assigned yet to a user of the organization. It will open a request form in which the ill enable users to submit a request with relevant details, which will then be reviewed and decided upon via an automated process.

The button will open a request form that needs to be completed in order to submit the request.

See also article >> Promoting To Admin.

Data Change Request – Close Confirmation Message

If you requested a data change for your organization, and the request has either been approved, partially-approved, or declined, you can now close the confirmation message that is displayed at the top of the MYORG menu.

For more information about the Data Change Request, see article >> Data Change Request.

Display Of Sales Representative Details & Booking Feature

If maintained, you will now see the details of the associated Sales Employee at the top of the MYORG menu.

Depending on the availability, you will also be able to directly book an appointment with the respective sales employee via the Book an Appointment button.

Clicking the Book an Appointment button will redirect you to the Booking page of the sales employee. Here, you can choose a time slot and confirm the appointment.

See also article >> MYORG menu.

Maintenance Of Contact's Job Title

You can now maintain the Job Title of a contact person. For this, the Job Title field is available in the form for creating and/or editing a contact person.

See also article Adding a new Contact and Editing a Contact.

Product Access Restriction For Support

In certain scenarios, such as in hospital settings, it may be helpful for individual departments to only view and access products that are relevant to them.

To support this, a product permission feature is now available, depending on the product you are using.

If this feature is active for you, your Portal Admin can decide which products users can view and use by selecting the appropriate options in the Contact Details when creating or editing a contact.

If a product is deselected in the list, it will no longer appear as an option in the SUPPORT menu, and users won’t be able to view existing cases related to that product.

Please note: At least one product must remain activated for each user.

See also article Adding a new Contact and Editing a Contact.

Invoice List Optimization

We’ve made working with invoices more user-friendly!

On the Invoices tab, the Invoice ID is now visually highlighted to show that it’s clickable.

When you click on the Invoice ID, the invoice PDF will open in a new browser tab, where you can also download it if needed.

For more information about Invoices, see article Invoices.

Redesign of Support Dashboard

We have improved the design of the SUPPORT Dashboard to make it load faster and more efficiently.

Now, instead of waiting for all elements to load at once, the dashboard will display each element as soon as it is ready, so you can start accessing information without delay.

For more information about the dashboard, see article Support Dashboard.

Case Creation – Enhancement of Account Selection

If you have a parent-child account relationship and are creating a case, you can select the relevant account from a drop-down list. Previously, for accounts with long company names, only part of the name may have been displayed.

This could lead to confusion, especially when multiple accounts share the same name but represent different locations. To prevent mistakes and ensure accurate case assignment, the system now displays an extended account designation in this field, if available.

For more information about the creation of a case, see article Creating a Support Case, Creating a Service Case, Creating an Administration Case, Creating an LMS Case.

Case Creation – External Case Number Added

We have added a new External Case Number field to the Case Creation form and the Support Wizard.

This field lets you enter your own external ticket reference, making it easier to track cases across systems and improving transparency.

See also the articles Creating a Support Case, Creating a Service Case, Creating an Administration Case, Creating an LMS Case.

Upload Of Files Up To 100MB

You can now upload larger files, up to 100MB, when working with cases.

For new cases or comments on existing cases, files larger than 10MB (up to 100MB) will be securely uploaded to the cloud, ensuring a smooth and efficient process.

For more information about the cases, see article Working with Cases.

Supported File Formats in Cases

We’ve made managing attachments easier and more user-friendly. 

If you try to upload a file type that isn’t supported, you’ll now see a clear error message.

This applies whether you’re adding attachments in the Support Wizard, the Case Creation form, or in the comments section of case details.

A full list of supported file types can be found here: Supported File Types For Attachments.

Indication of First Reaction Time in Support Cases

We have improved the Support Case view by adding a new First Reaction Time field. This field shows when our support team first responded to your request, giving you clearer insight into our responsiveness.

What’s New:

• All timestamps (Creation Time, First Reaction Time, Resolution Date) are now directly synchronized with our support system, ensuring greater accuracy.
• The First Reaction Time is also included in the Excel export of your Support Cases, making it easier to track and analyze response times.

This update enhances transparency and helps you monitor our service level commitments more effectively.

Note: The First Reaction Time field is currently not available for customers in the US. We are actively working on making this feature available soon!

See article Working with Cases.

Feedback Functionality For Knowledge Articles

Until now, you could only provide feedback on knowledge base articles using the thumbs-up or thumbs-down icons. To help us improve the quality and relevance of our content, you can now share written feedback as well.

If you give a negative rating, a text field will appear, allowing you to explain your feedback in more detail.

Your written feedback will be sent directly to the appropriate support team via email. The recipient is automatically determined based on the product family you selected, ensuring your input gets to the right team.

For more information about Knowledge Articles, see article >> Knowledge Base.

Notification About Status Change

We have implemented the functionality of In-Portal and Email notifications in case the status of an Idea is changed. If you have created an idea or voted for an idea, you can now set up in the Notification settings to receive In-Portal and/or email notifications for status changes of an idea.

For more information about the Idea Space, see article >> Working with the Idea Space or article Notification Settings.