Skip to main content
CGM Knowledge Base

Supported File Types For Attachments

The following file types are supported when uploading attachments either via

  • the Support Wizard,
  • the Case Creation form
  • in the Comments of case details.

Supported File Formats:

File Format Comment
  • .7z
(compressed files)
  • .asl
(ActionScript Language)
  • .avi
(video format)
  • .bin
 
  • .bmp
 
  • .bz2
 
  • .com / .exe
 
  • .csv
 
  • .deb
 
  • .der / .key
 
  • .doc / .docx / .dotx
 
  • .eml
 
  • .flv
(video format)
  • .gif
 
  • .heic
 
  • .html / .htm
(Hypertext Markup Language)
  • .jks
 
  • .jpg / .jpeg
 
  • .js
 
  • .m3u
 
  • .mkv
(video format)
  • .mkv
 
  • .mov
(video format)
  • .mp4
(video format)
  • .mpeg / .mpg
(video format)
  • .p7s
 
  • .pcapng
 
  • .pdf
 
  • .png
 
  • .ppt / .pptx / .ppsx
 
  • .rar
(compressed files)
  • .rpm
 
  • .rtf
(text file)
  • .svg
 
  • .tar
 
  • .tiff / .tif
 
  • .txt
(text file)
  • .vcf 
(v-Card)
  • .wav
 
  • .webp
 
  • .xls / .xlsx 
(Excel files)
  • .xml
(text file)
  • .zip
(compressed files)
  • Was this article helpful?