Release Notes December 2025

Redesign of Login and Profile Pages

We have updated the CGM PORTAL login platform, aimed at providing a more seamless and visually enhanced user experience. These updates align with the latest CGM.com styling and branding standards, ensuring consistency across all CGM applications.

• New Login Page Design
  The login page has been revamped to reflect the latest CGM.com corporate styling. With a cleaner layout, improved accessibility, and a unified design, logging into CGM PORTAL is now more intuitive and visually appealing.
  
• Updated Registration Page
  We have simplified and visually refreshed the registration process. The updated design ensures a smoother onboarding experience for new users while maintaining clarity and ease of use.
  
• Modernized Email Layout
  Account-related emails now feature the updated CGM.com design language. These changes bring a professional and branded look to all communications, ensuring consistency with the new styling.
• Profile Page Redesign
  The user profile page has been redesigned with improved readability and responsiveness, especially for mobile devices. This enhancement makes it easier for users to navigate and manage settings, including trusted devices and password changes.
   

 

CGM ID: New Login Method for CGM PORTAL

We now offer a new login option via CGM ID, a single sign-on provider designed to simplify and secure access to CGM PORTAL and other CGM products. 

The Benefit: With CGM ID, you only need one set of credentials to log in to all CGM products that offer login via CGM ID!

 

The CGM ID login option can be used by new or existing CGM PORTAL users:

•  Existing portal users: Create a CGM ID and link it to your existing CGM PORTAL account.

•  New portal users: Create a CGM ID and start the normal registration process.

 

Marketing Consent Added to Activation Process

The portal registration already offers a way for you to give a marketing constent directly with the registration. Here, you can optionally mark this flag on the registration screen to give consent for email, phone, and mobile.

This screen has now also been added to the activation process.

 

Redesing of Profile Settings

We have redesigned the Profile Settings and divided the Settings tab into the following sub-tabs for an improved overview:

• General Settings (containing the Language Preference and Default Organization settings)
• Notification Settings
• Subscription Settings (NEW - see release note Subscription for News below)
• Marketing Preferences

 

 

Data Change Request & Admin Promotion Messages

Before, the system messages informing you about the status of your Data Change Request or Promotion to Admin request were displayed in the MYORG menu at the top.

In order to improve visibility and transparency, you will now receive in-app notifications and email notifications when changes occur to your requests (provided you have enabled them in the Notification Settings). Check your Notification Settings for Account / Organization Updates to ensure that you will be notified.

Once you received a notification, you can navigate directly from the notification either to the MYORG menu (Data Change Request) or to the Contact Details page (Promotion to Admin).

These updates ensure you stay informed about your requests in a clear and consistent manner.

 

 

External References for Invoices

You can now assign invoices more clearly to a specific purpose.

For this, we now fill the Reference Number column in the Invoices list, provided that an external reference number (e.g., PO number, customer reference) was available and maintained.

 

Open Case Details in New Tab

From the Cases list, you can now open the Case details in a new browser tab.

To do so, right-click on a Case in the list and select Open link in new tab (or use any other option available in the context menu).

 

Improved Account Search in Case Creation

We have improved the Account search when using the Case Creation form. If you have access to muliple organizations, you can now search for all name components or the city.

See article >> Creating a Support Case, Creating a Service Case, Creating an Administration Case, Creating an LMS Case.

 

Redesign of Support Dashboard

We’ve made significant updates to the Support Dashboard to improve your user experience and flexibility when managing cases:

1. Kanban and List View Integration

• We have combined the Kanban Board and View All Cases List on one page, allowing you to seamlessly switch between the Card Board (Kanban) and List View directly on the Support Dashboard.
• The View all cases link has been removed, as you can now toggle between views with a simple switch. Switching back and forth between views is quick and intuitive.
• The Download Center link has been removed. Instead, the Download Center is now available as an individual menu.
• On the Card Board, each case card now clearly displays the Case ID, ensuring quicker and easier identification of cases directly from the Kanban Board.

2. Streamlined Layout

• To maximize space, the left section has been removed.
• The charts are now accessible via a dedicated button Show Charts, providing a cleaner and more focused interface.

• The Support Dashboard now provides the Create Case button on the right, which navigates directly to the Case Creation screen. From there, you can optionally proceed to the Support Wizard.

3. Enhanced Filtering Options

We have implemented additional filters for faster ticket sorting. Furthermore, you can create and save your own custom filters for a more personalized experience.

a) Watcher Filter

• The new checkbox filter "I am Watcher" enables you to easily view all tickets where you are assigned as a Watcher.

b) Creation Range Filter

• With the new filter "by Creation Range", you can define a custom creation date range for cases using a calendar picker, or choose from predefined date options: Today, Last 7 Days, Last 30 Days, Last 180 Days, Last 365 Days.
  The system will list all cases that match your selected creation date range.

c) Resolution Range Filter

• With the new filter "by Resolution Range", you can define a custom resolution date range for cases using a calendar picker, or choose from predefined date options: Today, Last 7 Days, Last 30 Days, Last 180 Days, Last 365 Days.
  The system will display all cases that match your selected resolution date range.

These updates deliver a more efficient, user-friendly dashboard experience, making it easier to manage cases and navigate key features.

 

Shipping and Travel Fees

We have enhanced the Shipping and Travel Fee logic to enable a management and calculation of multiple shipping methods and a dynamic travel fee.

 

Shipping Fee 

If a product is shipping fee-relevant, you will see the shipping fee for your order in the Order Overview section as well as in the Address and Payment Frequency steps of the Checkout allowing you to understand the full costs of your purchase.

After completing the ordering process, the shipping fee is also displayed in the Order Details.

The shipping fee is applied once per order.

 

Travel Fee 

If a product is travel fee-relevant, you will see a travel fee indicator on the product details page as well as the travel fee.

When you add a travel fee-relevant product to the Cart, the travel fee is added as a separate product.

Travel fees are added only once, even if multiple travel fee-relevant products are added to the cart and they are included as part of the "one-time subtotal".

In the Checkout, the travel fee is displayed in the Order Overview section. And after completing the ordering process, the shipping fee is also displayed in the Order Details.

 

 

Platform

DASHBOARD