Appuntamenti

Overview

Once you saved your selected date and time for an Appointment Booking Request, it is converted into a real Appointment.

Appointments are available in the "MYORG" menu on the "Appointments" tab.

Displayed data on overview page

Attribute	Description
Service Description	Short name of service for appointment
Status	Active Cancelled Completed
Scheduled Date	Date of Appointment
Start Time	Start time of Appointment
End Time	End time of Appointment
Installation Method	Currently, only Remote
Contact Person	Contact Person on customer side

Clicking the "Details" button will navigate into the Appointment details.

Appointment Details

In the Appointment Details, you can see the following data:

Field	Description
Date and Time	Date and time of the Appointment
Product Name	Name of the product that has been purchased via a Quote and for which an Appointment has been booked in the CGM PORTAL.
Status	Status of Appointment Active Cancelled Completed
Contact Person	Contact Person on customer side
Duration	Duration in minutes needed for the service
Installation Method	Currently, only "Remote"
Service Description	Short description of the Service
Long Description	Long description of the Service

Changing or Cancelling Appointments

It is not possible to change or cancel an Appointment in the CGM PORTAL. If you need to change your scheduled Appointment or want to cancel it, please contact your CGM Support.

If the ordered service seems to be incorrect, please contact your CGM Sales.