Order History
Overview
If you have access to the STORE menu, this Order History tab will be available in the MYORG menu.
It allows you to track your past orders from the STORE menu, view detailed order information, and monitor the status of their purchases.
By providing a clear overview of previous transactions, you can easily reference your order history, improving transparency and self-service capabilities.
Access
In the CGM PORTAL, navigate to menu "MYORG". On the "Transactions" tab, select the "Order History" tab.
Here, you can see the following information:
- Order ID
- Order status
- creation date
- Creator
- Total price
Searching for orders
You can search for a certain order by entering the order ID into the search field and pressing the Enter key.
Adjusting the number of orders per page
Click the "View" button to adjust the number of entries that should be displayed on one page of the list.
- 10 entries per page
- 25 entries per page
- 50 entries per page
Sorting the Order History List
Click the "Sort By" button and sort the list of orders by
- Creation Date (Newest First)
- Creation Date (Oldest First)
Filtering the Order History List
Click the "Filters" button to filter the Order History list:
- by Status
- by Creator
Displaying Order Details
To display the details of an order from the STORE menu, click the "Details" button.
Displayed information:
- Order ID
- Order date
- Order status
- Creator
- Delivery Address
- Order overview including
- payment method
- shipping costs
- VAT
- total price
- Image of product, if available
Buying a Product Again
If you want to buy a certain product again, you can navigate into an order and click the "Buy Again" button at the top on the right side of the order details:
The system will navigate directly to the checkout process of the STORE, reducing the steps to buy a product again to a minimum. From here, you can proceed with the ordering process.
