Overview

With the contract feature you can:

• View all your active contracts in the My Organization area.
• Open a support case for a selected contract or without a specific contract reference.
• Choose a topic (Invoice, Question, Cancellation, Change Payment Terms).
• Track the resulting support ticket in the Support dashboard.

1 Open the Active Contracts overview

1. After logging in, go to My Organization (MY ORG) → General → Active contracts.
2. In the contract list, click REQUEST ASSISTANCE next to the relevant business unit / contract.

 

2 Select a topic

1. In the dialog, open the Topic dropdown (mandatory field, marked with *).
2. Choose one of the available topics: Invoice, Question, Cancellation or Change Payment Terms.

 

3 Choose a contract and describe your request

1. Under Contract selection, choose either No specific contract or Choose a specific contract.
2. If you select a specific contract, pick the relevant order from the list (e.g. Order Nr. 1816227264).
3. Enter a short description of your request in the Note field (max. 500 characters).
4. Click FINISH REQUEST to submit.

5 Track your support case

1. In the Support area, open your case to see its status, priority, description and comments.
2. You can add comments, export the case, or withdraw it using the buttons at the top.