Roles in the CGM PORTAL

For CGM PORTAL users, the following roles are available:

Admin: A user with Admin role in the portal has access to all functions in the portal. That means, an Admin can:

• create and change Contacts
• create Admin Cases and Support Cases
• view all cases of the organization
• view all invoices of the organization

Super-Admin: Represents the main administrator of the customer account.

• similar access as normal Admin role. Difference: No other user can remove the Super-Admin authorization/role (even if the other user has a Super-Admin role). 
• can change the role from Admin to User.

User: A user with a User role in the portal can:

• create Support Cases for him-/herself
• has read access to the organization

Customer Support Manager:

• similar layout as "User", but without restriction to see their own cases only
• view all cases of the organization
• can be selected as Watcher

Support Admin:

• based on the existing Customer Support Manager capabilities (can view all organization cases and act as a watcher)
• is intended for team members who manage support operations but must not see invoices or use the Store
• full read and write access in the "MY ORG" menu to manage organizational data and support-related settings
• can onboard users and assign only the following roles:
  • Support Manager
  • User
• can view and interact with "Data Change Request" and "Contact Requests"
• Store menu and Invoices module are not accessible