Roles in the CGM PORTAL

For CGM PORTAL users, the following roles are available:

Admin: A user with Admin role in the portal has access to all functions in the portal. That means, an Admin can:

• create and change Contacts
• create Admin Cases and Support Cases
• view all cases of the organization
• view all invoices of the organization

Super-Admin: Represents the main administrator of the customer account.

• similar access as normal Admin role. Difference: No other user can remove the Super-Admin authorization/role (even if the other user has a Super-Admin role). 
• can change the role from Admin to User.

User: A user with a User role in the portal can:

• create Support Cases for him-/herself
• has read access to the organization

Customer Support Manager:

• similar layout as "User", but without restriction to see their own cases only
• view all cases of the organization
• can be selected as Watcher